Co-Designing with People — the Experts of Their Own Experience

​Enhancing end-to-end service experience at a New England cancer center. Built deep understanding and empathy of patient, caregiver and provider experience to inform space design, create seamlessness with other touchpoints within the center, and in the wider ecosystem of cancer care. Immersive co-creative research and participatory design with patients, providers and admin staff with hyper awareness of organizational dynamics.