Health Experience for High-Risk, Culturally Diverse Population

Partnering with a Massachusetts-based Accountable Care Organization (ACO) to develop strategic and tactical plans for achieving an optimal member/patient experience with the goal of improving retention. Worked closely with stakeholders and medical staff, to uncover visit experience and coordination of care opportunities for people with type II diabetes. A special focus was on a high-risk, culturally diverse, Medicaid patient population that may be new in the country or don’t speak English.