Designing a Longitudinal Healthcare Experience

​Embarking on a journey with one of the premier pediatric hospitals in the world, to ensure that patient experience remains a core focus as they evolve and need to maintain competitive edge. Utilized 3 immersive research methods to gain a nuanced, in-depth, longitudinal understanding of acute and chronic condition experiences. Envisioned short- and long-term strategic objectives for the leadership to shape the future of the hospital, focusing systemic investments on high impact, high value initiatives. Mad*Pow was awarded 2019 Design & Innovation Award for Empathy for this work.