I routinely conduct workshops and co-creation sessions with clients and end users. I have also conducted several workshops to introduce people to service design methods. Also shown here are tools created and articles written by me and my collaborators, to make design thinking more accessible to a wider audience.
MPACT Workshop at General Assembly - Upcoming
Personas are key to designing great products and services, but they can be time-consuming to produce and difficult to socialize. In this interactive half-day workshop, participants will learn to use the Mad*Pow Agile Persona Construction Toolkit (MPACT), a generative design tool that helps teams create a set of behavior-based personas in a single, one-day work-session.
Learn more on Evenbrite
Agile Persona Building Tool
We created MPACT to make the persona creation process more agile and customizable to project goals. MPACT is a structure activity that brings 3-6 diverse stakeholders (plus one facilitator) together to create personas. During the session, the facilitator guides the group through a series of activities, focused on “filling in the blanks” on the "table mat".
Learn more on the Mad*Pow website
Participatory Design Workshop - June 2018
I conducted a four hour participatory design workshop at Health Experience Design (HXD) Conference in Boston. During the session participants learned about what participatory design is and how it can be used effectively while designing in a healthcare setting. Participatory design is an approach to design strategy that brings customers into the heart of the design process.
Learn more on the HXD Website
MPACT Workshop at Lavacon - November 2017
We conducted a three hour workshop at Lavacon Content Strategy workshop in Portland, Oregon with the aim of introducing MPACT, and behavior-based personas to content strategists. We facilitated the participants through the creation of one persona using MPACT and talked about the benefits of understanding behavior while planning and writing content.
Learn more on the Lavacon Website
UX Planet Article on Relationship Mapping - Sept 2017
We created this method to use Relationship mapping as a collaborative tool to capture powerful stories during discovery sessions. By providing participants with a tangible way to aid discussion, it helps researchers and strategists accomplish three main goals: Determine linkages between actors in a system, Show influence of the actors involved, Uncover the nature of these interactions, such as frequency, topics, mode, etc.
Read our UX Planet Article
Journey Mapping Workshop at HXR - June 2017
We conducted a four hour workshop at Health Experience Refactored - Boston, on how journey maps can help collaborate to define a vision, diagram the story of the solution, compare the solution to competitors’ offerings, and evaluate the impact of change. We used the scenario of receiving an Explanation of Benefits for health insurance in order to introduce participants to service design methodologies and systems thinking.
Learn More on the HXR Website
Participatory Design Workshop - HIMSS April 2017
We conducted this three hour participatory design workshop at HIMSS NorCal 2017 ePatient Summit event. This was held in San Jose, California. Attendees were introduced to basic participatory service design methods, including fundamental tools and exercises, and learn how to choose activities, frame design prompts, and facilitate design activities to generate the best results.
Learn more about the ePatient summit
Human Centered Design Workshop - March 2016
We facilitated a workshop with students (and a professor) at Shintaro Akatsu School of Design as part of the Design Kit: Facilitator's Guide on Novoed with material from IDEO.org and +Acumen,. This is a great course for anyone looking to introduce others to human-centered design, but before that, do take the Design Kit: The Course for Human-Centered Design so you're familiar with the process.
Learn More in this video compilation of the event
Mad*Pow Service Design Jam - May 2017
We organized a two day Service Design Jam to help participants understand the general principles of service design — complemented by principles related to process design, organizational design, information design, and technology design. We explored affordable housing and it’s potential as a channel for developing personal financial security for low-income populations.
Learn more here