I am passionate about introducing people from various backgrounds to the methods and tools used by designers. Here is a list of talks, creations, articles, panels, webinars and workshops I've been a part of. You can get in touch with me at priyam.barua@gmail.com if you'd like me to speak or run a workshop at your event.
The IA element in Service Design (Panel Discussion)
World IA Day, Boston, 2020
Clinical Decision Support & AI User Interface Design (Panel Discussion)
IDSA's Medical Design Deep Dive, Oct 2019
Enjoyed this panel at IDSA's Medical Design Deep Dive 2019 on designing Intelligence augmentation systems for clinical decision support. We also chatted about software as medical device and how CDS can be integrated into routine workflow. Glad to be in the company of Jeff Hersch and Mike Rayo, both leaders in this field!
See the agenda here
See the agenda here
Why it's Important to Design for Newcomers
Boston UXPA 2018 I Center for Health Experience Design 2019 I Innovation Learning Network 2019
Every year there are several people that come to the US for the very first time. These "newcomers" face very unique challenges navigating how things work here. As designers, we’re used to viewing UX through various lenses — users on mobile devices, users with physical and cognitive impairments, users with limited technological use — but are we missing an important lens? Just as designing for accessibility makes the experience better for all users, designing for newcomers can improve experiences for all users, because in a way we’re all newcomers to something.
Watch the recording on Youtube
Watch the Innovation Learning Network Webinar
Watch CHXD Webinar
Watch the recording on Youtube
Watch the Innovation Learning Network Webinar
Watch CHXD Webinar
From Ideation to Implementation: Developing your Own Design Methodology
Boston UXPA Conference 2019 I Center for Health Experience Design 2019
It’s scary to step out of the circle of tried-and-true tools, processes, and methodologies. But doing so can help you become a better designer. If you’ve ever thought “There has to be a better way!” this talk will empower you to start building or adapting tools and processes for yourself. It will help you see the value of flexible thinking and open-mindedness. And It will encourage you to grow in your career by becoming a thought leader.
Watch the webinar
Watch the webinar
Archetypes as Enablers of Personalization in Design
WeWa Life & CHXD 2018
Attitudes and personality traits strongly affect actions taken to track and improve health. An in-depth understanding of patient archetypes can be applied to first acknowledge different personality traits, and secondly design in a way that meets unique needs. Learn why personas that are grounded in behavior attributes are more helpful than demographics when making design decisions.
Watch webinar at 42 min mark
Watch webinar at 42 min mark
MPACT Workshop
Lavacon Conference 2017 I Health Experience Design Conference 2019
MPACT is a persona-building framework for anyone who wants to use an understanding of human behavior and the power of play to design better products and services. MPACT takes a facilitator and a team of diverse stakeholders on a step-by-step journey, from user research to project objectives to a mutually agreed-upon design direction. MPACT workshops provide hands on learning to get teams up and running using the framework.
Learn more about MPACT and download a free lite kit
Learn more about MPACT and download a free lite kit
Agile Behavior-based Personas for Better Designs
Boston CHI 2018 I Center for Health Experience Design 2018 I Innovation Learning Network 2018 I UXPA New Hampshire 2019
MPACT is a persona-building framework for anyone who wants to use an understanding of human behavior and the power of play to design better products and services. MPACT takes a facilitator and a team of diverse stakeholders on a step-by-step journey, from user research to project objectives to a mutually agreed-upon design direction.
Watch a webinar recording
Watch the Boston CHI talk
Watch a webinar recording
Watch the Boston CHI talk
Participatory Design Workshop
HIMMS NorCal 2017 ePatient Summit I Health Experience Design Conference 2018
During the workshops participants learned about what participatory design is and how it can be used effectively while designing in a healthcare setting. Participatory design is an approach to design strategy that brings customers into the heart of the design process. Attendees were introduced to basic participatory service design methods, including fundamental tools and exercises, and learn how to choose activities, frame design prompts, and facilitate design activities to generate the best results
Mad*Pow Service Design Jam
May 2017 I November 2018
Organized and facilitated the Mad*Pow Service Design Jam — a hackathon-like event to help participants understand the general principles of service design — complemented by principles related to process design, organizational design, information design, and technology design. See a participant's perspective. Photos on Facebook
The 2018 jam was held in partnership with Mad*Pow's Center for Health Experience Design, Ironworkers Union and City of Boston. Teams worked on the challenge: Design a solution that addresses opioid abuse in the workplace, developing service solutions and rapid prototypes over 1.5 days. See more.
The 2017 jam explored affordable housing and it’s potential as a channel for developing personal financial security for low-income populations. See more.
The 2018 jam was held in partnership with Mad*Pow's Center for Health Experience Design, Ironworkers Union and City of Boston. Teams worked on the challenge: Design a solution that addresses opioid abuse in the workplace, developing service solutions and rapid prototypes over 1.5 days. See more.
The 2017 jam explored affordable housing and it’s potential as a channel for developing personal financial security for low-income populations. See more.
Agile Persona Construction Toolkit (MPACT)
We created MPACT to make the persona creation process agile and customizable to project goals. MPACT is a structured framework that brings 3-6 diverse stakeholders together to understand the behavior of their audience and collaboratively develop a plan to design for them. A senior team of Mad*Pow researchers, designers, and strategists developed The MPACT methodology, using learnings from hundreds of hours of behavioral research in the health and finance space.
Learn more about MPACT and download a free lite kit
Learn more about MPACT and download a free lite kit
Journey Mapping Workshop
Health Experience Refactored 2017
A four hour workshop on how journey maps can help collaborate to define a vision, diagram the story of the solution, compare the solution to competitors’ offerings, and evaluate the impact of change. We used the scenario of receiving an Explanation of Benefits for health insurance in order to introduce participants to service design methodologies and systems thinking.
Yielding Powerful Insights Through Relationship Mapping
Publish on UX Planet 2017
We developed this method to use Relationship mapping as a collaborative tool to capture powerful stories during discovery sessions. By providing participants with a tangible way to aid discussion, it helps researchers and strategists accomplish three main goals: Determine linkages between actors in a system, Show influence of the actors involved, Uncover the nature of these interactions, such as frequency, topics, mode, etc.
Read the UX Planet Article
Read the UX Planet Article