The Measured Summit: Measuring the Impact of Social Design on Human Health - was held in NYC on January 24th, 2017.
Monitoring and evaluating the effect of design on social issues is a difficult endeavor. This summit, via short talks and panel discussions, explored success, strategies, tactics, and tools for quantitative and qualitative impact assessment.
I went to this conference due to my own quest for evaluating the impact of our work on clients businesses and on overall customer experience. I heard several interesting new ideas and some old ones, but I was particularly enamored by Michael Murphy of Mass Design whose company has put enormous effort into measuring the impact of architectural design work in African hospitals. They put systems in place to gauge direct and indirect effect of their work on Education, environment, economic and emotion of the people involved in the project. Teams and stakeholders worked together to identify which elements of the design would impact the project goals before establishing measurement methods.
See his full talk here.